Frequently Asked Questions

  1. Via bank ATM/internet banking facility:
    • Electronic Payment for Shares (EPS) – Lump Sum Payment
      (preferred option); or
    • GIRO, if you have applied for it. (Not applicable for Cash Management Accounts)
  2. Via cash or cheque payment:
    • Send us a cheque with payee “Phillip Securities Pte Ltd (PSPL)”; or
    • Make payment by cash at our main office cashier – Raffles City Tower (Level 6)

    Note: Nets and Credit card payments are not accepted. Payment for trades cannot be made at any of the branches.

  3. Via Bank Internet Banking service:
    • Make payment via the Bill Payment function
      • Participating banks: POSB/DBS, UOB, OCBC, MayBank, Standard Chartered Bank, Citibank
      • Simply enter the full 7 digits of your trading account number.
        If your account has less than 7 digits, please enter the relevant number of zeros before your account number e.g. trading account
        “12345” to be entered as “0012345”

      Note: It usually takes 2-3 working days for us to receive your payment. For Citibank bill payment, it will take 5-7 working days.


  • EPS – Lump Sum Payment should be done by 9pm on T (Transaction) day.
  • For existing DBS/POSB GIRO applicants with Phillip Securities, deduction will be caried out on T + 1 day after 3.00 pm.
  • Online Bill Payment via internet banking should be performed on T day.
  • All cheques/cash payments must reach cashier latest by 5pm on T+2 day.
  • Investment Account (Margin/Custodian/PCMA) clients should ensure that there are sufficient funds in their accounts before submitting orders.
  • Before the use of CPF-OA money to trade, please ensure that a standing instruction with your CPF investment bank is signed and CPF Investment account Number submitted to Phillip Securities.
  • Phillip Securities Pte Ltd reserve the right to force sell any outstanding purchases. Any losses incurred shall be borne by clients.

There are no platform fees, sales charge, or switching fees when you transact online via POEMS. Learn more about zero fees.

Apart from being high-tech, we also understand that some of our customers value high-touch. Thus, despite growing our online channel, we have also maintained our human channels to provide this service to those who need it. A sales charge may be levied as these face-to-face channels are able to give clients financial advisory services.

Below retirement age, a CPF investment cannot be converted into a cash investment. It can only be converted when an investor reaches retirement age and has met the CPF minimum required sum set aside.
For more information regarding transfers-in, please refer to our Transfer-in page.

Please note that we do not charge any transfer in fees.

Phillip’s Excess Funds Management Facility, also known as SMART Park, allows you to park your money while waiting for investment opportunities. The excess funds will be invested on a discretionary basis into Phillip Money Market Fund.

Opt-In on POEMS

If you would like to opt-in online using another device, kindly follow this path to opt-in:
Login -> Acct Mgmt (Account Management tab) -> Stocks tab -> Online Forms -> Excess Fund Authorization

Alternatively, you may contact your Financial Advisor or our call center at 6531 1555 for more assistance.

The cut-off time is 3pm on any standard dealing day. If your order is submitted after 3pm or submitted on a non-dealing day, the order will be processed on the next dealing day. Examples of non-dealing days include weekends and public holidays of the fund’s country of origin.
Net Asset Value is the market value of the fund’s total assets plus income less expenses.

The NAV of a fund will be announced by the fund houses after 2 dealing days. Hence the NAV displayed is always back dated. The NAV at which you have transacted will be made known to you within 2 dealing days.

An individual who is:

  • Above 18 years of age; and
  • Non-U.S. Citizens and non-U.S. Residents

Is eligible to invest in unit trusts.

For cash holdings, settlement will be up to T + 7 business days.

For CPF/SRS (IA Status) holdings, settlement will be T + 5 business days.

“Acc” and “Dis” are abbreviations of the words “Accumulation” and “Distribution”, which denote classes of the fund.

Accumulation funds do not distribute dividends. Instead, all income and interest attributable to this Class will be accumulated and reflected in the price (NAV) of the units of the Class.

Distribution funds distribute dividends either by cash payout or by reinvesting back into the fund. For transactions with Phillip, where distributions are in the form of cash, they will be re-invested to the same fund by default. The dividends will be reinvested in the form of additional units in your relevant holdings. If you want to have the dividends paid out, please fill in this form.

Some funds distribute dividends while some funds do not. Funds that distribute dividends either do so in cash value or units. Dividends issued in cash value can be paid out and credited to your account.* If you do not opt for a payout option, the dividends will be re-invested by default.

Dividends that are issued in units will not be received in cash. In this situation, if you require a cash payout, you may sell some or all of these units depending on your requirements.

The declaration of distribution is at the sole discretion of the Fund Manager and is not guaranteed.

* If you opt for the dividend payout option, dividends will be credited according to the fund source of the investment. For example, paid out dividends for investments under the CPFIS will be credited back to your CPF account.

Some funds require an initial investment before you can subscribe to RSP. Whether a fund requires initial investment will be stated in the fund information under the RSP portion.
You will be able to change your RSP subscription amount as long as the minimum holding amount is maintained. To check the relevant amount, go to the fund information of the subscribed fund and look under Investment Amount.

You can change it in your POEMS account via Acct Mgmt > Regular Savings Plan (RSP) > Change Plan (under Unit Trust RSP). A notice is required 30 business days in advance before the change is to take effect. No charges will be imposed for changes made.

Please fill in the GIRO form and return it to us. It will take 4-5 weeks for GIRO linkage to be successful. In some cases where the bank rejects the application for e.g. if signature does not match, the linkage might take longer to be successful.


For RSP cash, there will be no penalty. However, RSP may be terminated after 3 consecutive unsuccessful deductions.

For RSP CPF, a penalty charge may be imposed by the CPF bank. RSP CPF may be terminated after 3 consecutive unsuccessful deductions.

If your holdings are at or above the minimum holding amount or minimum units that is required by the Fund Manager, your holdings will remain unchanged. You may retain them as a long-term investment.

If your holdings are below the minimum holding amount or minimum units that is required by the Fund Manager, you will be requested to redeem your holdings.

Subsequent RSP will be stopped until the fund is open for subscription. Your existing holdings will remain unchanged unless fund is to be closed.
Simply start a new RSP plan. Setting up of GIRO linkage is not required unless your bank information has changed.
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